Privacy Policy

MuangThai Real Estate is the data controller for personal data collected through this website and through our direct property enquiries, unless another party explains that it is acting as a separate controller.

Contact address: 311/17 Moo 6, Nongprue, Banglamung, Chon Buri 20150, Thailand.
Email: sales@muangthai-realestate.com
Telephone: +66 (0) 800 830 362

This notice is intended to support compliance with Thailand's Personal Data Protection Act B.E. 2562 (2019), commonly called the PDPA, and other applicable privacy requirements.

We ask that you do not send identity documents, financial account details or sensitive personal data through a general website form or ordinary message unless we specifically request them and provide an appropriate method.

• Directly from you when you call, email, message, submit an enquiry, request a viewing or offer a property for listing.
• Automatically when you use the website, subject to applicable cookie and privacy settings.
• From property owners, developers, cooperating agents or professional advisers when necessary for a legitimate property enquiry or transaction.
• From public sources where permitted, such as public company information, property records or social-media pages you choose to make public.
• From third-party platforms when you deliberately contact us through services such as WhatsApp, LINE or social media.

On parts of the website that prepare an email or WhatsApp message in your browser, the entered details are not sent to MuangThai Real Estate until you review and send the message through your chosen application.

Responding and taking requested steps

We use enquiry and property information to respond, recommend relevant listings, arrange viewings, discuss a listing, prepare requested information and take steps at your request before a possible sale, rental or service agreement.

Providing and administering services

Where a relationship is established, data may be used to coordinate communications, offers, property marketing, documentation, introductions and other agreed services.

Legitimate business interests

We may use data where reasonably necessary to operate the agency, maintain enquiry records, improve the website, measure service performance, prevent misuse, secure our systems and establish or defend legal claims, provided those interests do not override your rights.

Consent

We rely on consent where required, including for optional marketing or non-essential technologies. You may withdraw consent at any time without affecting processing that was lawful before withdrawal.

Legal obligations

We may process or disclose data where required to comply with applicable law, lawful authority requests, accounting requirements, fraud prevention or legal proceedings.

The website may use cookies, local storage and similar technologies for security, essential functionality, preferences, translation, analytics and embedded services. Current website services may include:

Non-essential technologies should be used subject to applicable consent requirements. You can also restrict cookies using your browser settings, although doing so may affect some website functions. Third-party providers control their own cookies and process data under their own privacy notices.

We disclose only information reasonably necessary for the relevant purpose. Recipients may include:

• Website, hosting, security, analytics, communications and IT service providers acting for us or providing their own platform services.
• Property owners, buyers, tenants, developers or cooperating agents where disclosure is necessary to progress a request and is lawful.
• Independent lawyers, accountants, banks, surveyors, contractors or other professionals when you request or agree to an introduction.
• Government authorities, courts, regulators or law-enforcement bodies where disclosure is legally required or necessary to protect lawful rights.
• A successor or purchaser if the business or relevant assets are reorganised or transferred, subject to appropriate confidentiality and legal requirements.

We do not sell personal data or provide enquiry databases to unrelated third parties for their independent marketing.

Some technology and communication providers operate infrastructure outside Thailand. As a result, personal data may be processed in another country when you use the website or a third-party service.

Where cross-border transfer requirements apply, we seek to use providers, contractual protections, consent or other lawful safeguards appropriate to the circumstances. The privacy protections and access rights available in another country may differ from those in Thailand.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, an active property relationship, agreed services, legal obligations, accounting, dispute resolution and the establishment or defence of claims.

Retention depends on the nature of the information and relationship. When information is no longer needed, we will take reasonable steps to delete it, securely destroy it or anonymise it, unless continued retention is required or permitted by law.

We use reasonable administrative, organisational and technical measures intended to protect personal data against accidental loss, unauthorised access, alteration, disclosure or misuse. Access should be limited to people and providers who need the information for an authorised purpose.

No internet transmission or storage system is completely secure. Please use caution when sending confidential information and contact us if you believe that your information or an account associated with the website has been compromised.

Subject to the PDPA, applicable exceptions and verification of your identity, you may have rights to:

• request access to and a copy of your personal data;
• ask us to correct inaccurate or incomplete information;
• request deletion, destruction or anonymisation where the legal conditions apply;
• request restriction or suspension of certain processing;
• object to processing in circumstances recognised by law, including direct marketing;
• receive or transfer eligible data in a portable electronic format;
• withdraw consent where processing is based on consent; and
• lodge a complaint with Thailand's Personal Data Protection Committee or another competent authority.

Send a request to sales@muangthai-realestate.com. We may ask for enough information to verify your identity and understand the request. Some rights are not absolute, and we will explain if a lawful exception applies.

Official information is available from Thailand's Personal Data Protection Committee and in the Personal Data Protection Act published in the Royal Gazette.

Our general website enquiries are not designed to collect sensitive personal data. If sensitive information becomes genuinely necessary for a transaction or legal requirement, we will seek an appropriate legal basis and use reasonable safeguards.

The website is intended for adults seeking property information and services. We do not knowingly collect personal data directly from children through general enquiry functions. A parent or legal guardian should contact us if they believe a child has provided personal data without appropriate authority.

The website links to services operated by other organisations. When you open Google Maps, WhatsApp, LINE, social media, a developer website or another external service, that provider may collect information independently under its own privacy policy and terms.

We encourage you to review the relevant provider's privacy information before submitting personal or confidential data through an external platform.

We may update this Privacy Policy to reflect changes in the website, services, providers, business practices or legal requirements. The revised version will be published on this page with a new effective or review date.

If a change materially affects how we use personal data, we will provide additional notice or seek consent where required by law.